Policies
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Privacy Policy
Effective Date: September 2024
Welcome to Sip Happens Marketplace! Your privacy is important to us, and we're committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from our store.
Information We Collect
Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.
Usage Data: We automatically collect information about your visit to our website, including your IP address, browser type, pages viewed, and the time and date of your visit.
How We Use Your Information
Order Processing: We use your personal information to process and fulfill your orders, manage your account, and communicate with you about your purchase.
Customer Service: We may use your information to respond to your inquiries, provide support, and improve our services.
Marketing: With your consent, we may send you promotional emails and updates about our products and offers. You can opt out of these communications at any time.
Analytics: We use usage data to analyze website performance, improve our site, and enhance your shopping experience.
How We Protect Your Information
We implement a variety of security measures to protect your personal information, including encryption, secure servers, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Sharing Your Information
Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, shipping orders, and managing our website. These providers are obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law or to protect our rights, privacy, safety, or property, or that of others.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track your activity on our site. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our website.
Your Rights
Access and Correction: You have the right to access and update your personal information. To request access or make changes, please contact us at [email address].
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Sip Happens Marketplace
siphappenscs@coffeetalktherapy.comThank you for trusting Sip Happens Marketplace with your personal information.
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At Sip Happens Marketplace, we aim to make your shopping experience as delightful as possible. Here’s our return policy to ensure you’re happy with your purchase:
Eligibility: Returns are accepted within 30 days of purchase for items that are unused, in their original packaging, and in resalable condition. For gifts, the return period starts from the date the gift is received.
Non-Returnable Items: Due to health and safety reasons, we cannot accept returns on personal care items or custom-designed products featuring our beloved mascot, Reginald.
How to Return: To start a return, please contact our customer service team at siphappenscs@coffeetalktherapy.com with your order number and reason for return. We’ll provide you with instructions on how to send the item back to us.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. In that case, we’ll cover the shipping costs.
Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method. Please allow up to 14 days for the refund to appear in your account.
Exchanges: If you’d like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
We appreciate your support of Sip Happens Marketplace and our mission! If you have any questions or concerns, don’t hesitate to reach out.
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Shipping Policy
Effective Date: September 2024
1. Overview
At Sip Happens Marketplace, we take pride in offering unique and custom-made items through our drop ship vendors. Each product you order is specially crafted just for you. Please review our shipping policy to understand how your order will be processed and delivered.
2. Order Processing
Custom Production: All items in our store are made-to-order by our drop ship vendors. Once you place your order, it will be sent to the respective vendor for production. Please allow additional time for custom crafting and fulfillment.
Processing Time: Our vendors typically take 5-10 business days to produce and prepare your order for shipment. This timeframe may vary depending on the complexity of the item and the vendor’s current workload.
3. Shipping Times
Shipping Method: Once your order is complete, it will be shipped using the shipping method selected at checkout. Delivery times vary based on your location and the shipping service used.
Estimated Delivery: Standard shipping typically takes 5-7 business days after processing. Expedited shipping options may be available at checkout for faster delivery.
4. Shipping Costs
Shipping Fees: Shipping costs are calculated based on your location and the shipping method chosen. These fees will be displayed at checkout before you complete your purchase.
Free Shipping: We occasionally offer promotions with free shipping. Details of such promotions will be specified on our website or in promotional communications.
5. Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the status of your shipment.
Order Status: You can also check the status of your order by logging into your account on our website.
6. Delivery Issues
Lost or Delayed Shipments: While we strive to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers or issues beyond our control. Please contact the carrier directly if you experience problems with your delivery.
Address Errors: Ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions or need assistance regarding shipping, please contact us at:
Sip Happens Marketplace
siphappenscs@coffeetalktherapy.comThank you for shopping with Sip Happens Marketplace! We appreciate your understanding and patience as we work to deliver your custom-made items.